The global technology landscape is changing rapidly, with enterprises forced to re-evaluate their technology investments. Initially driven by compliance requirements, digitization and process automation have now moved center stage, with businesses trying to keep up with the ever increasing levels of customer expectations, and achieve business agility to respond to the changing market dynamics. The insatiable demand for improved customer experience, faster delivery of services/products to customers, enhanced process transparency, and better compliance levels, threatens to marginalize the entities that are not able to  join the âdigital transformationâ revolution.
Diwakar Nigam, Managing Director, Newgen says âDigitization is driving a fundamental shift in the way businesses operate today. In an information-intensive society, digitization is especially critical to enable organizations across verticals to effectively create, capture, store, retrieve, distribute, archive, and dispose content.â The evolution of the traditional document management to a more comprehensive Enterprise Content Management (ECM) is becoming increasingly evident. Further, owing to the emergence of innovative technologies such as mobility, cloud computing, and virtualization, enterprises â large and small, are investing in technology solutions that can drive differentiation.
As the âDigital Transformationâ revolution evolves, there will be increased traction for ECM and Business Process Management (BPM) solutions, across business verticals. One of the key use cases for ECM is managing transactional content. This content is generally paper-based, originates outside the organization and drives internal business processes involving both people and systems. Examples of transactional content are invoices, claims, loans, and account opening forms. Convergence of ECM and BPM technologies can be used to effectively automate vertical processes like Claims Processing, Loan Processing, and Account Opening, as well as horizontal processes such as Accounts Payable or Invoice Processing. In the services industry, transaction processing is a major operational overhead and requires considerable human involvement. Newgen Softwareâs ECM platform has enabled leading enterprises across the globe to improve process efficiencies, enhance human productivity, and ensure compliance adherence.
Newgen has been at the forefront of the digital transformation revolution. Each year the company spends almost 12-15% of its revenues on research and development. Newgenâs Intelligent Business Process Management Suite â iBPS, with active, on-demand, and predictive analytics, support for social media interactions, and complex event processing capabilities, lays the foundation for a business system which can make smart decisions. The companyâs innovative mobility platform - ZapIn, combines its expertise in the areas of imaging, BPM, and ECM with the new-age mobile technology, allowing business users with any-time any-where access to key information. Newgenâs Case Management suite offers an effective solution for managing unstructured or ad-hoc processes.
The digital revolution is gaining momentum, and success will depend on how well you can optimize your IT expenditure, by investing in innovative technologies that can ensure continuous adaptation to changes, while avoiding huge recurring investments in restructuring your IT infrastructures.
