"Digital transformation was always there even if it was at a basic level 10 years ago"
Rishi Mehta, Advisor-Digital Transformation, Welspun USA
Digital transformation was always there even if it was at a basic level 10 years ago, people had to grapple with the tools, and now it is going through a very sophisticated journey. I think it is coming because of our customers. I will say, look at what is happening even in the pandemic and COVID around the world. Our customers have not stopped from asking us the services whether they are shopping online, subscribe to the movies or other services rather I would say some services have even gone up more than the previous times. The best way to deliver is our service, product, technology companies have to become very agile in how they deliver the services. Digital transformation is still the mantra to adopt and the pace has become even more rapid.
So I think there is no going back. This is not a reversible process, we really cannot turn around now it is the only way forward and how we go about doing it.
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