D-Link inaugurated DDS Centre in Goa

Intending to offer improved consumer-support system, D-Link India has announced the inauguration of its new service initiative D-Link Direct Service (DDS) Centre in Goa. With this initiative, the company has invested towards nurturing its relationship with consumers, customers and also establishing a strong support infrastructure.

D-Link DDS is a revolutionary service initiative from D-Link that aims to offer customers with complete peace of mind. In fact, the motto of DDS is “Service at Your Doorstep”. Now with DDS in action, the customer’s hassle of going to the nearby service centre with the faulty product unit and then going back to collect the repaired unit will be eliminated. Once the customer logs in, the complaint with D-Link toll-free support, D-Link will arrange for the product in concern to be picked up from customers’ doorstep and will have it replaced with a working model there and then. Once the complaint is logged into the system, customer will also receive an SMS stating the status of the advance replacement unit dispatched.  

Tushar Sighat, CEO, D-Link (India) Limited, said, “We are constantly working towards enriching customer experience with D-Link, as we believe that an effective customer support system is the lifeblood of any business. With a legacy of over 25 years, D-Link is known for its reliability and consistent performance. With DDS initiative, we aim to take this a notch higher and ensure complete customer satisfaction. So while retaining our existing customer base is a priority, attracting new customers is also a key agenda and it is the factors such as service support that will help us to differentiate amongst others.”

DDS facility has been set up in Goa. The DDS service was unveiled by Subhash Phal Desai, Chairman, Info Tech Corporation of Goa Ltd (Government of Goa), MLA Sanguem, Goa, in the presence of D-Link distributors, customers and employees. 

DDS is a one-stop service solution. In its initial phase, DDS facility will be made available on a selective range of D-Link products in India and will address the service support requirement for customers present in West and South India. Post-May 2013, this service will be made available to all customers PAN India.