DTDC "Delivers" World-class Customer Experience with SAP
With the surge in demand for courier and parcel services due to the on-going pandemic and restrictions on movement by the government, DTDC wanted to ensure that citizens of our country never go without essential goods and supplies. To achieve this aim of delivering packages safely and providing enhanced experiences to its customers, DTDC Express Limited, one of India’s leading express parcel service provider decided to go digital with SAP.
DTDC believed that providing a unified experience across customer transactions throughout their 430 operating facilities and 10,500 booking outlets in the country will be a game-changer for their business.
To deliver specialized services and greater satisfaction to their customers during the current pandemic era, DTDC adopted SAP Hybris Billing and SAP CX Sales Cloud. With this, they are able to harmonize their entire billing processes and gain visibility into their business outreach.
As majority of businesses are finding alternatives to provide better services by embracing digital technologies, DTDC has set the bar high for parcel and courier companies in the country to evolve digitally and become intelligent enterprises of tomorrow. The adoption of SAP solutions has helped them with improved reconciliation of their franchises for faster decision making and transforming customer experiences.
SAP ERP being the core operating system across their IT architecture, adding billing inputs from Hybris and customer visibility through CX Sales Cloud will help DTDC accelerate its go to market strategy.