EDIMAX Technology claims to have achieved 90% customer satisfaction with the turnaround time (TAT) reducing to 3 days for all its product replacements. Edimax trains all its partners periodically with L1 service programmes to ensure and achieve increased customer satisfaction.
Edimax Technology provides telephonic, e-mail and remote installation support for faster servicing in case of minor issues. Edimax partners will ensure that they provide the required L1 support to all the Edimax customers in their region. In case of product replacements, all partners ensure replacements to be made in 3–5 days.
Eric Yang, Country Manager – India, Edimax Technology, said, "Edimax has always believed in providing best services with the shortest TAT, as we understand and want our channel partners to lead a hassle-free business. It is crucial for a channel partner to handle a customer issue and get it rectified in time and we facilitate the same with a well-planned smooth process. Our national and regional distributors have helped us in building Edimax brand in the right direction."
Sudhakar, from Lapis Technologies, Hyderabad, said, "There is a satisfactory feeling to be partners with Edimax Technology since the flow of business is growing steadily with the improved service policy regarding service and replacement in North. We, as a channel partner, are not only responsible for sales but also for the customer service and we believe that best services will always lead to better businesses."
