As a part of Integration solutions for Enjay CTI solutions and third-party applications, Enjay has announced their solution for SugarCRM and asterisk. Apart from integration, the user gets all the benefits from Enjay CTI solutions.
The main features or advantages of this solution are integration of all incoming and outgoing calls from your PSTN lines (BSNL /Mobiles /GSM /DMA) with SugarCRM, initiating calls from inside CRM user interface. It also displays contact and accounts information when the user receives calls from the clients. This is done with the help of Caller ID integration. Soft-phones as well as IP phones are also supported.
