As per the report, Facebook is facing another allegation from moderators who have alleged that a contractor from the social networking giant pressured counsellors to break confidentiality agreements by leaking discussions with employees. This is being deemed as a "careless breach of trust" and a "possible legal violation".
Sleuths at Facebook’s off-site Austin office review up to 800 Texas, led by Dublin-headquartered professional services company Accenture - an independent contractor Facebook hired to oversee 1,500 of its content moderators. Various investigations have described this workforce as notoriously underpaid and overworked in crappy working conditions that require them to scan through some of the most disturbing posts the internet can offer.
Accenture and Facebook also employ trauma counsellors, a.k.a. “wellness coaches”, to help staff cope after screening all that potentially graphic content to judge whether it violates the company’s terms of service, the report added.: AP, File Image
Workers have long complained they’re treated like scum compared to Facebook’s Silicon Valley staffers, with one exception - access to free trauma therapists who counsel them about the horrendous content they view every day.
