When choosing an enterprise content management (ECM) supplier, big is not necessarily the best, according to Ovum. Enterprises must consider vendors in terms of market share, profitability and capability to support the deployment and the enterprise’s own business requirements through its lifetime.
Because much of the functionality is now commoditized, and the industry has gone through a period of consolidation, which has reduced the number of platforms available, it is becoming increasingly difficult for the CIOs to select the most appropriate solution, said Sue Clarke, Senior Aalyst, Ovum.
In its latest Ovum Decision Matrix, which is focussed on the selection of enterprise content management solutions, the global analysts reveal that file sync and share is becoming the next must-have feature as organizations demand secure ways of sharing information outside the firewall and end-users are demanding empowerment through the use of social media in a business context, as well as increased support across various mobile platforms. In terms of vendor positioning, the market for large enterprises is dominated by EMC, IBM and OpenText, with Oracle and Autonomy, of late, providing significant challenge. Providing viable alternatives to the “big boys” are Hyland Software, with strong case management capabilities; Microsoft, with its significant brand awareness for SharePoint; and Alfresco, with a sophisticated open- source message.
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