Focus Softnet has announced the launch of Focus CRM version 2.0. It is fully integrated with Outlook and works on most of the commonly used browsers such as Internet Explorer, Firefox and Safari.
“We are pleased to launch our new CRM solution, which is a thin client application that provides the customers’ Business Intelligence reports and data inputs in real time. It enables organizations to deliver an outstanding customer experience by generating insights on customer behavior for their sales team. The latest version tracks effectiveness of activities and campaigns and facilitates collaborations between team members. It also generates comprehensive reports that help companies make informed decisions,” said Ali Hyder, CEO of Focus Softnet.
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Focus CRM 2.0 uses the technology to organize, automate and synchronize business processes. It also optimizes sales processes, enhances marketing initiatives and improves customer service to ultimately boost productivity resulting in increased sales and profits for the organization plus greater client satisfaction. It provides a solution that spans through entire business cycle from marketing to pre-sales to operations through post-sales and service.
Focus CRM 2.0 provides insights for developing a marketing campaign and evaluates effectiveness. It tracks prospects through lead generation, prioritization, distribution and follow-up processes and automatically allocates calls at customer service centers. The solution provides sales forecast and trends reports and allows multiple and parallel opportunities of contacts.Â
