Fiorano Software has announced that Fujinami Towel Service has deployed the Fiorano ESB Enterprise Service Bus to scale operations, improve customer service and increase profitability.
Fujinami has a highly distributed network of franchisees that collect sales orders from and deliver supplies to shops and restaurants. In the past, manual order processing and complex rules for different franchise-product combinations slowed down operations and resulted in frequent errors. Handling intricate packing and shipping logistics on an ad-hoc basis resulted in a sub-optimal allocation of resources. The result was significant bottlenecks in the entire order-delivery and sales fulfillment cycle that limited Fujinami's ability to scale operations. High costs eroded their profitability.
The company needed a scalable middleware system that could meet their growing needs and leverage their existing legacy systems (Database) and networks. Business terms with franchisees were in a continuous state of flux. This required an extremely flexible system that allowed them to make changes easily based on business expediency.
Noriaki Aoki, Chief Architect at Intermirage has shared his views. He said, "In selecting an SOA platform product, we carefully evaluate the implementation efficiency and value per use case of each alternative. With the Fiorano SOA Platform, development processes from configuration to deployment were very smooth and easy so alternative business scenarios could be completed very quickly. In addition, Fiorano's REST adapter and event-port mechanism eliminated the need for coding scripts, such as branching by IF or WHEN statements in XSLT syntax, which are required by other products. We also saved significant time by creating and deploying REST APIs for business partners just by setting parameters in the Wizard."
The new order processing system based on the Fiorano ESB Enterprise Service Bus was built in just three months with the support of Intermirage. With Fiorano ESB, and the resultant SOA based system, Fujinami developers can now rapidly implement change requirements using just a drag-drop-deploy approach. Fiorano's prebuilt components deploy just by mapping them to business functions and physical IT systems. The new system allows remote monitoring, logging and tracking for effective error tracking and problem resolution. It has the flexibility to change sales rules or the packaging/shipping algorithm on demand.
Fujinami is now plans to integrate this order system with inventory management, and to expand the system for overseas operations.
