Atom technologies has announced the successful implementation of atom IVR, at Future Generali, India’s leading total insurance solutions player.
Future Generali, the insurance joint venture between India’s Future Group and Generali of Italy, has adopted Tele-commerce to offer its customers convenience to make premium or renewal payments in a hassle-free and time-saving manner just by using a phone and their credit cards. With this implementation, Future Generali becomes the first insurance company in India to provide end-to-end Life/non-Life insurance premium and renewal payment option over the phones.
“It gives us great pleasure to partner with Future Generali, one of the leading insurance companies in India. We are confident that our solutions will help insurance companies in serving their customers better and ease their premium collection process. It will also reduce their cost overheads as cost per transaction will come down for them,” said Dewang Neralla, Director, atom technologies.
To avail this service, a customer needs to dial into a Future Generali call centre and speak to the CSR for renewal of an existing policy or to buy a new policy. The CSR initiates the three-way conference call between customer, atom and himself. The transaction is completed when the IVR reads out the successful authorization.
