Future of Customer Experience: NASSCOM Design and Engineering e-Summit 2020

By VARINDIA - 2020-09-24

Future of Customer Experience: NASSCOM Design and Engineering e-Summit 2020

Technologists and leaders from eminent corporates joined NASSCOM Design and Engineering e-Summit. Today, Karthikeyan Natarajan, President and COO, Cyient moderated an insightful session on the topic of - Future of Customer Experience: Reverse Engineering the Digital DNA with Amit Phadnis, CDO, GE Healthcare and Terry Hicks, Executive Vice President, McAfee as the panelist.

 

The session was themed around the key changes in the customer model post-COVID. While setting up the context Mr. Natarajan mentioned the growing significance of Customer experience for the CXOs across the globe and the acceleration of digital transformation focused on the customer journey and consumer impact.

 

During the session, Phadnis said, “The first 4 months has been a watershed with the number of changes implemented in the healthcare system in the first few weeks of the pandemic, that typically would take 4-6 years in the normal course to make those changes. The situation was not optimal, but it has been a win-win for multiple stakeholders and the biggest change noticed in the form of virtualization of patient care with 80% of the patient journey and care pathways getting executed virtually. Many of these changes are going to stay.”

 

Karthikeyan Natarajan further discussed the gap between customer expectations and experience with Hicks deliberating on all the rules being rewritten with fundamental changes in Customer expectations. The industry is presented with an opportunity to reshape these as we start to rethink how to reinvent what consumers want and resetting those expectations.

 

Sharing his views on the criticality of a customer’s view and trust in brands, Hicks said, “From the customer standpoint, brands and trust in brands are built on 3 foundations; Empathy - ‘Do they understand me better than the others?’, Competence and Integrity - Do they respect me? hence, technologists and innovators make sure to start by understanding the customer.”

 

Concluding the session on the future of customer experience, Natarajan said, “Focusing on speed, convenience, consistency and being friendly while communicating with our consumers, will create sustainable markets and helps humanize the customer experience”.


 CIO  - SPEAK
Start-Up and Unicorn Ecosystem
VARINDIA SIITF
SOUTHERN INDIA INFORMATION TECHNOLOGY FAIR (SIITF) -2018
BANGALURU
VARIndia - Star Nite Awards
STAR NITE AWARDS(SNA) - 2018
NEW DELHI
VARINDIA - OITF
ODISHA INFORMATION TECHNOLOGY FAIR(OITF)-2019
BHUBANESWAR
VARINDIA - WIITF
WESTERN INDIA INFORMATION TECHNOLOGY FAIR(WIITF) - 2019
MUMBAI
 INDUSTRY EVENTS Placeholder image
SCADA/OT Security Acceleration Program launched by National Cyber CoE, C-DAC and Infopercept

SCADA/OT Security Acceleration Program launched by National Cyber CoE, C-DAC and Infopercept

Data Security Council of India’s National CoE program in collaboration with C-DAC (C...

Fortinet addresses top cybersecurity challenges at its LEAP 2022 Security Summit

Fortinet addresses top cybersecurity challenges at its LEAP 2022 Security Summit

Fortinet has recently hosted top customers from India & SAARC at Fortinet LEAP 2022 Se...

Crayon Software Experts concludes its 3-city Connect Partner summit

Crayon Software Experts concludes its 3-city Connect Partner summit

Crayon Software Experts India has recently concluded the 3-city Crayon Connect partner sum...

PM Narendra Modi to address the 25th edition of Bengaluru Tech Summit 2022

PM Narendra Modi to address the 25th edition of Bengaluru Tech Summit 2022

The Department of Electronics, IT, Bt, S&T, Government of Karnataka along with Softwar...


Copyright varindia.com @1999-2022 - All rights reserved.
Reproduction in whole or in part in any form or medium without express written permission of Kalinga Digital Media Pvt. Ltd. is prohibited.
Other Initiatives : www.mybrandbook.co.in | www.spoindia.org

advertisement video production, home video distributors, home video company, List of PC Magazines, Best online PC Magazines, Top Online PC Magazines in India, Best online PC Magazines in India, Best PC Magazine, PC Magazine Subscription advertisement video production, home video distributors, home video company, List of PC Magazines, Best online PC Magazines, Top Online PC Magazines in India, Best online PC Magazines in India, Best PC Magazine, PC Magazine Subscription advertisement video production, home video distributors, home video company, List of PC Magazines, Best online PC Magazines, Top Online PC Magazines in India, Best online PC Magazines in India, Best PC Magazine, PC Magazine Subscription advertisement video production, home video distributors, home video company, List of PC Magazines, Best online PC Magazines, Top Online PC Magazines in India, Best online PC Magazines in India, Best PC Magazine, PC Magazine Subscription advertisement video production, home video distributors, home video company, List of PC Magazines, Best online PC Magazines, Top Online PC Magazines in India, Best online PC Magazines in India, Best PC Magazine, PC Magazine Subscription advertisement video production, home video distributors, home video company, List of PC Magazines, Best online PC Magazines, Top Online PC Magazines in India, Best online PC Magazines in India, Best PC Magazine, PC Magazine Subscription advertisement video production, home video distributors, home video company, List of PC Magazines, Best online PC Magazines, Top Online PC Magazines in India, Best online PC Magazines in India, Best PC Magazine, PC Magazine Subscription advertisement video production, home video distributors, home video company, List of PC Magazines, Best online PC Magazines, Top Online PC Magazines in India, Best online PC Magazines in India, Best PC Magazine, PC Magazine Subscription advertisement video production, home video distributors, home video company, List of PC Magazines, Best online PC Magazines, Top Online PC Magazines in India, Best online PC Magazines in India, Best PC Magazine, PC Magazine Subscription advertisement video production, home video distributors, home video company, List of PC Magazines, Best online PC Magazines, Top Online PC Magazines in India, Best online PC Magazines in India, Best PC Magazine, PC Magazine Subscription advertisement video production, home video distributors, home video company, List of PC Magazines, Best online PC Magazines, Top Online PC Magazines in India, Best online PC Magazines in India, Best PC Magazine, PC Magazine Subscription advertisement video production, home video distributors, home video company, List of PC Magazines, Best online PC Magazines, Top Online PC Magazines in India, Best online PC Magazines in India, Best PC Magazine, PC Magazine Subscription advertisement video production, home video distributors, home video company, List of PC Magazines, Best online PC Magazines, Top Online PC Magazines in India, Best online PC Magazines in India, Best PC Magazine, PC Magazine Subscription advertisement video production, home video distributors, home video company, List of PC Magazines, Best online PC Magazines, Top Online PC Magazines in India, Best online PC Magazines in India, Best PC Magazine, PC Magazine Subscription advertisement video production, home video distributors, home video company, List of PC Magazines, Best online PC Magazines, Top Online PC Magazines in India, Best online PC Magazines in India, Best PC Magazine, PC Magazine Subscription advertisement video production, home video distributors, home video company, List of PC Magazines, Best online PC Magazines, Top Online PC Magazines in India, Best online PC Magazines in India, Best PC Magazine, PC Magazine Subscription advertisement video production, home video distributors, home video company, List of PC Magazines, Best online PC Magazines, Top Online PC Magazines in India, Best online PC Magazines in India, Best PC Magazine, PC Magazine Subscription advertisement video production, home video distributors, home video company, List of PC Magazines, Best online PC Magazines, Top Online PC Magazines in India, Best online PC Magazines in India, Best PC Magazine, PC Magazine Subscription advertisement video production, home video distributors, home video company, List of PC Magazines, Best online PC Magazines, Top Online PC Magazines in India, Best online PC Magazines in India, Best PC Magazine, PC Magazine Subscription advertisement video production, home video distributors, home video company, List of PC Magazines, Best online PC Magazines, Top Online PC Magazines in India, Best online PC Magazines in India, Best PC Magazine, PC Magazine Subscription advertisement video production, home video distributors, home video company, List of PC Magazines, Best online PC Magazines, Top Online PC Magazines in India, Best online PC Magazines in India, Best PC Magazine, PC Magazine Subscription advertisement video production, home video distributors, home video company, List of PC Magazines, Best online PC Magazines, Top Online PC Magazines in India, Best online PC Magazines in India, Best PC Magazine, PC Magazine Subscription advertisement video production, home video distributors, home video company, List of PC Magazines, Best online PC Magazines, Top Online PC Magazines in India, Best online PC Magazines in India, Best PC Magazine, PC Magazine Subscription advertisement video production, home video distributors, home video company, List of PC Magazines, Best online PC Magazines, Top Online PC Magazines in India, Best online PC Magazines in India, Best PC Magazine, PC Magazine Subscription advertisement video production, home video distributors, home video company, List of PC Magazines, Best online PC Magazines, Top Online PC Magazines in India, Best online PC Magazines in India, Best PC Magazine, PC Magazine Subscription advertisement video production, home video distributors, home video company, List of PC Magazines, Best online PC Magazines, Top Online PC Magazines in India, Best online PC Magazines in India, Best PC Magazine, PC Magazine Subscription advertisement video production, home video distributors, home video company, List of PC Magazines, Best online PC Magazines, Top Online PC Magazines in India, Best online PC Magazines in India, Best PC Magazine, PC Magazine Subscription advertisement video production, home video distributors, home video company, List of PC Magazines, Best online PC Magazines, Top Online PC Magazines in India, Best online PC Magazines in India, Best PC Magazine, PC Magazine Subscription advertisement video production, home video distributors, home video company, List of PC Magazines, Best online PC Magazines, Top Online PC Magazines in India, Best online PC Magazines in India, Best PC Magazine, PC Magazine Subscription advertisement video production, home video distributors, home video company, List of PC Magazines, Best online PC Magazines, Top Online PC Magazines in India, Best online PC Magazines in India, Best PC Magazine, PC Magazine Subscription advertisement video production, home video distributors, home video company, List of PC Magazines, Best online PC Magazines, Top Online PC Magazines in India, Best online PC Magazines in India, Best PC Magazine, PC Magazine Subscription