GoTo Sets a New Benchmark in Intelligent Support with LogMeIn Rescue and Resolve

MR. SAURABH MITTAL
SAAS EVANGELIST-
GOTO

“The future of remote support and IT management is being shaped by a clear shift in customer expectations, and GoTo is focused on meeting that shift with secure, intelligent and unified solutions. Organisations today need instant, reliable support that is both proactive and deeply secure, and platforms like LogMeIn Rescue and LogMeIn Resolve are built to deliver exactly that. With more than two decades of experience powering billions of global remote sessions, GoTo understands that AI is no longer optional—it is central to delivering faster resolutions, reducing complexity and ensuring a seamless support experience. AI now analyses devices in real time, translates screens instantly, recommends guided actions, documents sessions automatically and streamlines repetitive tasks, enabling technicians to work more efficiently and customers to receive quicker, more accurate assistance.

MS. SUMITHA
SUNIL
ACCOUNT DIRECTOR (LARGE ENTERPRISE)
– GOTO

GoTo’s approach to AI is grounded in meaningful innovation, strong security fundamentals and continuous learning from users. As global investment grows in automation, cybersecurity, remote monitoring and AI-driven IT operations, solutions like Rescue and Resolve play a critical role in helping organisations modernise their support capabilities. AI improves agent confidence, accelerates onboarding, strengthens first-contact resolution and ensures that even complex issues can be diagnosed and addressed proactively. With intelligent automation and predictive insights, companies can move beyond reactive troubleshooting and embrace a proactive, self-healing IT environment that meets the heightened expectations of modern enterprises.

The need for consolidated, all-in-one platforms is more urgent than ever, and GoTo Resolve reflects this shift by unifying RMM, patch management, asset visibility, automation, service desk capabilities and secure remote access in one solution. This eliminates tool sprawl, reduces operational costs and provides a single pane of glass for IT teams managing distributed workforces. Meanwhile, Rescue continues to be trusted by banks, insurers, pharma companies, global system integrators and large enterprises for secure, zero- trust-based remote support. With the latest AI capabilities—such as device analysis, automated note-taking, scripted troubleshooting and session summarisation—both Rescue and Resolve help organisations deliver faster, smarter and more consistent support. These advancements reduce errors, strengthen compliance and allow partners to scale with confidence, resilience and greater intelligence.”