Gupshup cuts 300 jobs as AI firm streamlines operations

Founded in 2004, Gupshup powers business communications with AI‑driven messaging APIs and chatbots, backed by nearly $484 million in funding from Tiger Global, Fidelity, and others

Gupshup, a prominent conversational AI platform, has reduced its workforce by 300 employees over the past 18 months as part of an operational restructuring strategy aimed at boosting efficiency and long-term profitability.

The move follows an aggressive growth phase that saw the company rapidly expand its headcount to 1,500 employees post-2021, driven by five strategic acquisitions and substantial lateral hiring. Gupshup said the layoffs were the result of integrating acquired companies and optimizing internal processes to eliminate redundancies.

"Over the past 18 months, through a combination of additions and reductions, our net employee count has come down by 300," a Gupshup spokesperson said in an official statement. "We approach every workforce transition with care, ensuring all employees are treated with respect and supported through comprehensive HR procedures."

Severance provided to affected staff

The company has not disclosed specific departments or regions impacted by the job cuts but confirmed that affected employees received standard severance benefits, including notice period compensation and continued access to employment-related perks. Gupshup also clarified that no further layoffs are currently under consideration.

Reports earlier this month suggested a separate wave of 200 job cuts, raising the total to 500. However, the company denied those claims, reaffirming that the actual number of reductions stands at 300.

Founded in 2004, Gupshup provides AI-powered messaging APIs and enterprise chatbot solutions to businesses across sectors. It counts Tiger Global and Fidelity among its investors and has raised nearly $484 million to date.