Haptik to offer chatbot solutions in collaboration with AWS
Haptik has announced its collaboration with Amazon Web Services (AWS) to offer cutting-edge chatbot solutions to customers in India. The tie-up aims to enable companies to leverage these conversational bots to automate some of their most critical processes across customer support, lead generation and sales funnel management. Chatbots allow for highly engaging, conversational experiences, through voice and text that can be customized and used on mobile devices, web browsers, and on popular chat platforms such as Facebook Messenger, or Slack.
As one of India’s first AI based bot platforms, Haptik has established a strong foothold in the market and will create these solutions on the AWS AI infrastructure. These new bots are designed to provide customers with tools and services, including chat level bot analytics, bot builder, and agent chat interface.
The extended collaboration aims to enable seamless integration between Haptik’s chatbots and AWS’s advanced AI service portfolio, and to provide omni-channel support to customers. For its core technology platform, Haptik utilizes several AWS tools and resources notably including Elastic Cloud Compute, RDS for data storage, CloudFront for scalability, Kinesis for data lake and Amazon Polly, a text-to-speech service that uses advanced deep learning technologies to synthesize speech that sounds like a human voice.
Haptik’s end-to-end development solutions include ideation, design, development and maintenance, which are designed to provide organizations with a ready to deploy bot. These solutions further help enterprises to reduce customer support cost, generate better quality leads, drive sales, and provide a superior experience to their users.
Additionally, Haptik is now a part of the global Amazon Partner Network program that helps companies build better products and take advantage of the business benefits AWS offers. This collaboration has led to a series of India meetups bringing together professionals from across sectors to discuss the chatbot space, and a report about Haptik’s AWS use cases.
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