Hitachi Air Conditioners launches new service app to enhance consumer experience and add delight

Hitachi Air Conditioning India has launched the Hitachi India customer app, a brand new Service App for the country. This enables customers to connect directly with the company for after-sales service. The app will also enable Hitachi to connect better with customers not just in the metros but all across India. 

The Hitachi India customer app is available for Android and iOS mobile phones. The app provides customers with a seamless way to file service requests, manage product AMC (Annual Maintenance Contract), Warranty and more. The app acts as a one-stop solution for customers to connect with the brand. Once a customer files a service request via the app, Hitachi connects the request to the appropriate trade partner and ensures the service is provided swiftly.

The company has also changed its old Customer Care number to a new 10-digit phone number – 079 7141 4848/ 075 6788 4848 that is now available 24 x 7. Alternatively, Hitachi allows customers to connect with the brand using the mobile app.

Apart from its innovative products and technology, Hitachi has always been focused on providing customers with the best after sales service. This is evident from the fast-growing number of Hitachi customers in the market. The company has successfully managed to retain its client base while increasing the number of new customers. Hitachi has grown its market presence significantly during last few years and is all set to expand its customer base all across the country, in the next few years.

Being a customer centric company, Hitachi resolves these issues by continuing to invest in its service network across the country. The company has a strong network of 500+ service centres across India, not just in the metros but in Tier-II and Tier-III towns as well. Hitachi has also added exclusive service centres that cater to the company’s refrigerator products, in several cities.

Hitachi has come up with a novel initiative to upgrade the skill sets of its certified technicians. The company has set up a “Special Task Force” of technicians with over 100+ personnel across the country. These elite technicians are trained to provide speedy resolution to customer complaints, thereby increasing customer satisfaction.

A senior team leader at Hitachi says, “Here, at Hitachi, we believe that our technicians play a key role in enhancing the customer experience. We have launched a major initiative aligned with the Indian Government’s Skill India Project. Hitachi has inaugurated 4 Engineering Excellence Centres (EECs) in Delhi, Mumbai, Chennai, and Kolkata to enhance the skill set of technicians directly employed by Hitachi-JCI and the technicians employed by our trade partners.

This initiative has been generating hugely positive reviews from all our stakeholders, channel partners, and ultimately, our customers.”Through this initiative, Hitachi hopes to bridge the skill gap plaguing the Indian HVAC industry, while generating new employment avenues for qualified youth.