Hitachi to introduce full scale commercial operations with EMIEW communication robot in building field
Hitachi to unveil full-scale commercial operations with "EMIEW" communication robot as one of their Lumada solutions in the building field. The robot provides a range of services to support works in buildings, including visitor reception, guidance and surveillance patrol services.
Hitachi and Hitachi Building Systems have so far conducted Proof of Concept (PoC) testing and delivered the professional services, including visitor reception and customer service at a variety of workplaces such as offices, using the "EMIEW3" communication robot and the "remote brain robotics” IT platform, developed in April 2016. Based on insights gained through these efforts so far, they have now developed the new model "EMIEW4," which offers greatly increased practical performance in terms of operating time and mobility performance that will be demanded at the time of full-scale introduction.
They will launch domestic sales in Japan-primarily to offices, hospitals and care facilities-as of April 20, 2020, with a line-up that includes the new model "EMIEW4" humanoid robot, which offers greatly increased practical performance in comparison with the previous model.
Features of the "EMIEW4" include enhanced mobility performance which enables autonomous operation over a wide area, multilingual voice conversation capabilities, and automated recharging function that facilitates continuous operation without the need for battery changes. The new model contributes to alleviating the problem of the shortage of workers by enabling services to be carried out without breaks to match the time of day, for example by performing visitor reception and guidance duties during the daytime and surveillance patrol duties at night, at locations such as offices, hospitals and care facilities. "EMIEW-TT," which was developed in October 2018, will also be added to the product line-up and supplied to customers who require only conversation function. "EMIEW" is also capable of system integration with building facilities such as elevators and security equipment via its robotics IT platform.
In the future, Hitachi will aim to have "EMIEW" increase the efficiency of building facility management by leveraging data collected inside buildings, and take on the role of a touch point connecting people with building facilities; achieving the creation of smarter buildings where it is possible to call an elevator.
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