HP brings ‘Contactless Service on Wheels’ amid COVID-19
HP’s Customer Support team conceived this innovative service based on the evolving local conditions and customer preferences. It had been noticed that customers were postponing their onsite service for their PC/Print at Home due to social distancing and health advisory norms.
To avail this service, customers can register their query with HP’s service team who schedule appointments for the customers, as the Onsite Technician arrives in the van with the requisite parts. Customers can hand over their product outside their homes to the technician, who will carry out the repairs in the van and return it to the customer after service. This process will minimize any contact between the two parties. For major repairs, the device will be taken to the Service Center and delivered to the customer at a later date.
Continuity of Support:
HP is ensuring continuity of support for customers through other means as well. The HP Care Centres are operational for Print and PC using both Voice and Non-voice customer support. HP Care executives have been equipped with technology and infrastructure, including a VPN set up that enables them to support customers, while working from home and delivering 12x7 voice support and 24x7 WhatsApp support for customers.
“At HP, our customers are our highest priority, and we strive to extend best in class support and services to enable them work, learn and play from home seamlessly. The ‘Contactless Service on Wheels’, is a testament to HP’s innovative spirit and adaptability in these unprecedented times. The service will offer an unparalleled experience of reliability, safety and business continuity to our valued customers and work from home professionals,” said Vinay Awasthi, MD, HP Inc. India market.