IBM has deployed a turnkey solution at GMR Hyderabad International Airport (GHIAL) to enable faster and more effective decision making. Through this engagement, IBM has helped GHIAL develop a common integrated decision system and build a data warehouse, which would help the company collect and analyze customer data, get useful insights and identify areas of improvement. IBM has provided GHIAL with end-to-end support, including hardware, software and services in this critical deployment.
In its continued effort towards providing quality services, GHIAL wanted to effectively use the huge amount of data generated at various touch points, such as aircraft movement, point-of-sale and transactions, and use of facilities. The engagement with GHIAL involves designing, development and implementation of a decision support system that would analyse these data and offer a unified view of the airport's operational performance. IBM also provided support to capture and integrate historical data into a data warehouse which would act as a single source of information to GHIAL's management and operation teams. The solution helped the company get deeper customer viewpoints, continue to improve service offerings, and find out areas for enhancement.
"With an increasing traffic at the airport, it is important that we efficiently leverage the data generated at various customer touch points and continue to provide our customers with world-class services. IBM's Business Analytics capabilities together with its strong understanding of our business have helped improve efficiency of our day-to-day operation," said Srinadh Prasad, Head - IT Operations, GHIAL.
Vanitha Narayanan, Managing Partner, Global Business Services, IBM India/South Asia, said, "We are pleased to partner with GHIAL, one of the most advanced airports in the region, and help them offer superior services to their customers. IBM has been a leading business and technology partner for aviation companies in India. The implementation at GHIAL is a testimony of our ability to offer unique value to our customers in this key sector."
