IBM has announced that it will provide Safexpress Private Limited (Safexpress), Data Center Optimization and End User Management services to over 500 Safexpress “points of presence” across India as part of a five-year IT Infrastructure Management Services deal.Safexpress services 562 destinations all over India with over 3,500 GPS-enabled vehicles, providing express distribution, third-party logistics (3PL) services and supply chain consulting.
IBM will provide remote monitoring and management for Safexpress’ Data Center through its Global Management Center in Bangalore, which is integrated with NOC-i suite of tools. These tools would be extended to Safexpress end-users to help streamline daily reporting and resolution, reduce turnaround time and assure continuity of services with minimal service disruption or outages.
IBM’s solution of remote data center management will also result in saving operational expenditure, required for setting up a dedicated on-site Data Center management model, and save 15 per cent in operational costs in the first year for Safexpress.
Commenting on the agreement, Pawan Jain, CMD, Safexpress, said, “Information Technology plays a vital role in the Supply Chain & Logistics business. We have been the pioneers in IT adoption in our industry, and at this juncture when our business growth is so high, we needed the expertise of a partner like IBM to help us manage our IT operations more efficiently. This partnership with IBM will definitely help us enhance our operational efficiencies.”
“This deal with Safexpress, a well-known name in the Supply Chain & Logistics industry and is a significant project for IBM due to the unique integrated infrastructure service delivery model. IBM is committed to helping clients focus on their core business by providing the best-in-class proven processes and tools for managing their IT operations efficiently,” said Neeraj Sharma, Director – Integrated Technology Services, IBM India/South Asia.
The deal was signed in September 2009
