Shrutiranjan Satpathy, CTO, Porter
“Over the last few years, the Indian logistics industry has gone through a much-needed overhaul, with new-age platforms championing and contributing to the digitisation of the sector. Disciplines like machine learning, data analytics and, of course, AI, have been rapidly changing the landscape of logistics. GPS and real-time tracking have improved by leaps and bounds as well, which have contributed to the further penetration of tech-enabled logistics. In fact, certain workflows, such as payments and accounting, have become exclusively digital and reduced the paperwork while simultaneously offering all stakeholders greater control and view over their data points. With innovations such as quick commerce and hyperlocal delivery models coming up so rapidly, customer habits and expectations have also morphed dramatically.
Technology has managed to streamline many processes, most of all, the matchmaking between supply and demand. The mastery of this, especially at an intracity level in major Indian cities, has made logistics far more accessible to users of all kinds in recent years. As we further explore and integrate AI into tech-enabled logistics, we expect to see more nuanced algorithms in the near future. Accessibility technologies such as voice typing, nudges and intuitive text can help even the less technologically savvy to utilize a tech platform to their advantage. Automation and robotics are also seeping their way into warehousing, which should improve efficiency and mitigate human error.”
