Intending to strengthen responsiveness and reliability across more than 155,000 post offices, SAP AG(NYSE:SAP) has announced that the Department of Posts (DoP) which is the government-operated postal system of India has chosen its solutions.
With this implementation, the DoP aims to deliver faster and more efficient services to the citizens and government and private organizations of India. The DoP is now one of more than 30 postal customers globally that have chosen SAP solutions to make mission-critical and customer-facing processes more effective.
"SAP postal services customers are leveraging the latest technology to transform their business, from improving efficiency in backoffice and core processes to creating new lines of operations within their existing infrastructure. With our experience, SAP is eager to help India's Department of Posts improve its business and increase transparency across its organization in order to meet the changing demands of its customers," said Hans G. Landgraf, Head of Business Segment Postal, SAP AG.
Armed with a transformation charter that includes a complete overhaul of operations under an IT modernization project, the DoP will leverage SAP applications that include SAP ERP, SAP Customer Relationship Management (SAP CRM) and SAP Supply Chain Management (SAP SCM) to help increase process efficiencies and meet its business, social and financial inclusion goals. SAP will also implement SAP solutions for streamlining internal processes in the areas of human resources, payroll processing and finance and accounts.
