Intermec has announced its latest step in the strategic transformation of its services portfolio.The simplified and streamlined service delivery will improve the end user experience whilst remaining cost competitive with the market.
The transformation will bring the globally standardised service offerings to all INDIA customers making the process easier to understand and easier to buy as well as easier to sell for our channels. Standardised pricing and associated business processes will enable Intermec to deliver a consistent, robust, state of the art and partner engaged service across India. INDIA services now are operated by our new INDIA strategic service delivery partner, Accel Frontline Services.
In the rest of the geography's key markets, Intermec established a network of dedicated Service delivery partners, called Intemec Service Locations (ISLs) that provide the same standard of approved break fix services. This consistent service is now available in South Africa, UAE, India, Turkey, Israel, Russia and Saudi Arabia. In India our chosen service delivery partner is Accel Frontline. They will manage the pickup of faulty equipment, repair it or replace it as needed, and deliver it back to customers all across India.
Chris Ranger, Sr. Director Services & Suppport, EMEA said, "Standardising our processes and ensuring we find the best local solution is how we constantly strive to improve our service delivery whilst maintaining the high level of service you have come to expect from Intermec. We are delighted to be able to offer consistent repair quality as well as improved SLA levels for our customers , certified to ISO 9001 and ISO 14001 standards. Through the online tracking tool a greater visibility of the progress of the repair is now possible. Working with ACCEL also allows us to achieve greater scalability whilst placing additional volume efficiencies within reach as service grows."
Damodar Sahu, General Manager-Strategic Initiatives, AccelFrontline Services, India said, "We are proud to be partnered with INTERMEC well regarded for its excellent customer service initiatives & effort to bring world class customer service practices to Indian consumers."
