Jet Airways and IBM have signed a strategic ten-year business transformation and information technology (IT) services agreement. Valued at US$62 million, the agreement is a step towards Jet Airways' journey of technology-led business transformation, which will help the airline achieve significant growth by aligning the Company's IT with business strategy.
Nikos Kardassis, Chief Executive Officer, Jet Airways (India), said, "This association will enable us to focus on our core business and improve our operational efficiencies, besides delivering a seamless customer experience. India, as a country, will take a leading-edge position in delivering innovative ideas and solutions in the Global Aviation terrain."
Sameer Batra, Vice-President, Distribution Sector, IBM India/South Asia, said, "Jet Airways will have access to industry expertise and knowledge, which are essential for sustaining growth and leadership in the competitive global market," he added
IBM will support Jet Airways with IT infrastructure and application support services, including employee transition, datacenter operations, central helpdesk support, server and storage operations, Internet security services through the use of Tivoli suite, network management, SAP and other operating system.
