Krunal Patel, Head of India & South Asia – TeamViewer

“With new technologies and new software coming in, customers have become an important aspect for any company today. Along with it customer support is becoming increasingly important and that is where TeamViewer is coming into the picture. TeamViewer helps customers achieve efficiency, profitability, cost of support and improve MTTR (Mean time to Response), which is also very important in a cloud economy. We came to India with a completely new subject as a product and now we look for partners to take our idea forward. Our biggest advantage is that we do not ask customers to change anything, whether it is the software, or operating system. With the help of our product, you can support any device, server or laptop from anywhere. There is no hardware investment either for the partners or customers. From a security perspective, you can ensure that the right person has the access and control.  We have 2 distributors – Technobind and Ingram Micro.”