ManageEngine has announced general availability of the project management module for its ITIL-ready help desk software - ServiceDesk Plus. With the project management module moving out of beta, IT administrators now have a production-level, integrated tool for managing large IT help desk projects and for collaborating with different teams and experts.
"One of the biggest headaches in IT service management is simply the coordination of help desk projects. Word docs and Excel spreadsheets just don't work. Effectively managing all of the individual milestones and tasks for any given project basically requires a dedicated project management solution. And that is what the ServiceDesk Plus project management module delivers – project management designed expressly for the IT service management team," said Uma Shankar, Director - Product Management, ManageEngine.
The project management module in ServiceDesk Plus serves as the implementation tool to carry out IT changes identified in the application's change management module. The project management module helps to divide any size project into different milestones and divide each milestone into different tasks. This level of detail helps when assigning tasks to the technicians and tracking their activities as well as documenting the respective tasks.
The ServiceDesk Plus project management module is available immediately, free of charge, for users of the ServiceDesk Plus Enterprise Edition. The new module is also available as an add-on for users of the Professional Edition.
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