Microsoft to update Microsoft Dynamics CRM

Microsoft Corp. has announced that its next service update for Microsoft Dynamics CRM Online will be released in December 2012. This new service update comes on the heels of continued success that the Microsoft Dynamics CRM business is experiencing in the market, as it completes its 33rd consecutive quarter of double-digit revenue growth and closes the gap on its 3 millionth seat.

 

Delivering on the Microsoft Dynamics commitment to rapidly innovate, and help businesses attract, win and retain customers through solutions that delight users and proactively help them do business, the next service update will reimagine the way sales, customer service and marketing professionals work with CRM. Moving away from the traditional data-centric approach, this service update will add new experiences that simply and visually guide users through their business processes. New application capabilities in this service update also includes pre-defined best-practice sales and service business process definitions, which are highly configurable.

 

Samik Roy, Director & Business Head, Microsoft Dynamics (Applications) Business, said, “Microsoft Dynamics CRM business in India is growing, and the upcoming CRM online update will bring customers reimagined user experience that simply and visually guides users through their business processes. It strengthens our commitment to rapidly innovate, and help businesses drive revenue through attracting, winning and retaining customers.”

 

Microsoft is reinventing the way people work with Microsoft Dynamics CRM – whether they are on the road, at home or in the office. The service update will introduce new role-specific user experiences that guide sales and service professionals through pre-defined lead, opportunity and case management processes. The new user experiences will offer customers guidance and suggestions that can easily be tailored to a person’s specific role to drive maximum productivity.