MOH Technology AG has announced a groundbreaking on-hold messaging solution that minimizes costs and simplifies insertion into Voice over IP (VoIP) phone systems - with a new customer deployment to prove it.
Thanks For Holding, offering high-quality message-on-hold and related audio services to brands and businesses worldwide, was the first company to successfully deploy the innovative MOH Technology solution. Thanks For Holding injects on-hold messaging directly into Cisco Unified Communications Manager (CallManager) systems operated by Kendall Auto Group of Alaska at dealerships in Fairbanks and Wasilla - with a third site in Anchorage nearing deployment.
Michael Newman, President, Thanks For Holding, said, "The biggest challenge in our industry is the migration from analog telephones to the digital world. Cisco CallManager is the biggest and most robust digital phone system in the world today, and interfacing on-hold messaging to these systems has proven to be a challenge. The MOH Technology solution provides the telecom industry's first easy and effective way to distribute content to businesses that have migrated to CallManager systems."
David Gostick, MOH Technology, shares, "The solution puts users ahead of the curve as the Telecom industry increasingly moves towards touch-free, IP delivery. The on-hold content providers will have to adapt to this innovation. The majority of traditional phone systems are nearing the end of their useful lives, and as businesses change out older systems, they are replacing them with IP-based ones. We are leading the way with a solution that can directly stream IP audio for on-hold messaging into CallManager, Asterisk and other VoIP systems. This is all about building a better IP delivery system for the digital telephony age."
