Nationwide customers have reported problems making payments after the building society suffered a software failure related to the faster payments service. The problem occurred on what is payday for many, with customers experiencing some issues regarding online banking and mobile apps.
Nationwide’s customer service tweeted: “We’re sorry, due to a technical issue some incoming and outgoing payments are delayed at the moment. If you’ve made a faster payment, there’s no need to resend it. Standing orders, direct debits and cards are working normally.”
Following the latest outage, one Nationwide customer also tweeted: “A ‘technical issue’ occurs occasionally. This is an ongoing problem which needs addressing! ‘No member will be left out of pocket’ some of your customers currently are!!! Right now unable to pay bills etc. SORT IT OUT!!!”
The company further tweeted, “We’re working hard to resolve this issue and apologise for any inconvenience caused. No member will be left out of pocket as a result of this issue and all associated Nationwide fees and charges will be refunded. All other services are working normally.”
Nationwide’s businesses deliver competitive products, provides new and profitable solutions to the markets, and drive further alignment with the needs of its partners and members.
