 Redefining its service initiatives, Netgear India has appointed RT Outsourcing as its third-party service provider in India. To further enhance the service support level, the company will open its service centres in seven main business cities in India, viz. New Delhi, Mumbai, Chennai, Bangalore, Hyderabad, Kolkata and Ahmedabad.
The service centres will support the entire range of Netgear products sold in India, in terms of addressing replacement and warranty issues. These service centres will enable Netgear to limit the turnaround time of the products replacement within 24–48 hours. However, the time span could vary depending upon the product availability and geographies.
Atul Jain, Country Manager, Netgear Technologies Pvt. Ltd., said, “Netgear has always believed in customers’ satisfaction. We launched the toll-free technical support helpline number (1800 425 4327) two years back, and further to make customer satisfaction paramount, we are announcing the customer service centres. As it is an international trend, we have RT Outsourcing, to act as third-party service provider for NETGEAR in India.”
RT with its unique business model has been providing integrated Level 1 to Level 4 services, including Tech-support Helpdesk, Repair and Refurbishment services, project implementation, RMA Management and Logistics services for the past 13 years. With its tradition of excellence and commitment to customer satisfaction, RT is a unique one-point support organization for various activities to include return-to-bench repairs, on-site service support, product installation and commissioning, etc.
Kerman Rana, Managing Director, Central Asia Pacific, Netgear, added, “By virtue of the fact that Netgear holds the number 1 position (30% market share) in SMB wireless business and No. 3 in wired business, as documented by IDC, customer satisfaction is very critical for us. In order to achieve optimum customers’ satisfaction, we are investing towards Service Infrastructure and Netgear as a company will put in all the investments needed for customer delight. In reality, Netgear intends to redefine the levels of service and customers’ satisfaction in networking business.”
RT Outsourcing provides service to various vendors through its 250 service centres spread across 150 cities. In a phased manner, Netgear will extend its service centres to B & C class cities. Jain further said, “By opening the service centres, we have enabled our distributors and channel partners to focus more on the business, in the markets where we begin centres. They need not worry about support anymore. On the other hand, the service centres would certainly enhance the confidence of the customers in“Netgear products, though we have emerged as a strong brand among the SME networking market space.”Â
Netgear products are available in India through three national distributors, i.e. Rashi Peripherals, Cyberstar Infocom and Ingram Micro. There are nearly 1,000 channel partners, including SIs, VARs and resellers selling Netgear products across various geographies in India.
