Netxcell Limited has developed and implemented a solution to provide real time subscription services for 2G and 3G subscribers including dynamic policy based service offerings and a state of the art service monitoring solutions on cloud to Tata DOCOMO. Netxcell will manage the entire Pack provisioning & Customer Lifecycle Management Solutions for DOCOMO across all of its 18 circles including real time alerts for system utilization and breach of key service and performance Indicators (KPIs). Customer Lifecycle Management (CLM) System provides a seamless end-to-end management of all subscription services, Campaign Management and Loyalty Management Solution across all Mobile VAS platforms.
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Debasis Chatterji, CEO Netxcell Limited Said, “This solution on the cloud is the result of our deep rooted commitment towards understanding the needs of our customers and deliver strategic solutions that have a direct impact on their business. Netxcell’s latest solution is an innovative, very flexible and hassle free system that arms the operator with real time intelligence on subscriber trends and usage patterns thereby enabling the operator to engage its subscribers most efficiently.”
Netxcell’s CLM Platform is carved out of Netxcell VAS platform TAPAS and comes with its features like customer acquisition, running promotion campaigns, predict churn, cross and up selling of products, lapsed customer win back by capturing, analyzing and re-applying the metrics for greater customer retention. Timely communication for Subscriber Base through multiple mediums i.e. SMS, Unstructured Supplementary Services Data (USSD), Inbound Dialing (IBD), Outbound Dialing (OBD), Web, Wireless Application Protocol (WAP) & Cell Broadcast Center (CBC) and facilitate DOCOMO to offer unique and innovative services to its subscribers.
