NICE bags Vendor Excellence Award from Temkin
NICE(NASDAQ:NICE) has announced that it has received Temkin Group's Customer Experience Vendor Excellence Award 2013 for providing products and services that help organizations become more customer-centric.
Bruce Temkin, CX Transformist and Managing Partner, Temkin Group said, "Customer experience excellence is not easy. Companies rely on an ecosystem of vendors to help them succeed. Congratulations to NICE along with the other winners and finalists for their outstanding work in the field."
Among the business results achieved by NICE customers, which was presented to the panel based on specific customer case studies, was a nine percent improvement in customer satisfaction, an 18 percent improvement in first contact resolution, a 19 percent increase in average order value, and a seven-point increase in JD Powers rankings, as well as improvements in employee engagement.
Yochai Rozenblat, President of the NICE Customer Interactions Group said, "We are delighted to be recognized by the Temkin Group for helping our clients become more customer-centric. Providing an excellent customer experience is about better understanding your customers, making the right decisions in real time to further improve the customer experience, and continuously enhancing your ability to manage customer interactions. NICE’s solutions help organizations take the right actions to improve the customer experience, which can lead to a quantifiable return on investment."
Temkin Group has recognized NICE for its assistance to organizations in becoming more customer oriented.
INTERVIEWS
TOP VIDEOS
SECURITY
SOFTWARE
Newgen to streamline end-to-end lending processes with Mambu
Newgen Software is announcing its partnership with cloud banking platform, Mambu. The part...
UiPath and Amelia bring in a new era of seamless digital experiences for the Future of Work
UiPath and Amelia, the enterprise leader in Trusted AI have announced a partnership that b...
Zoom expands Zoom IQ with a host of new capabilities
Zoom Video Communications has announced the expansion of Zoom IQ, a smart companion that e...
START - UP
PERIPHERALS
INDUSTRY EVENTS
Team Computers along with Microsoft Surface hosts 300 IT leaders
Team Computers has organized an event to showcase how the diverse range of Microsoft Surfa...
Cisco aiming to build a trusted and resilient future for the nation
Daisy Chittilapilly, President, Cisco India & SAARC The US-based te...
Providing multilingual internet crucial to bridge digital divide in India: MeitY Addl Secy
Calling India the right place for Universal Acceptance Day celebrations, Bhuvnesh Kumar, I...
The new wave of start-ups in the country is a testimony to the entrepreneurial temperament of the youth
PHDCCI conducted “Bharat Startup Summit, 2023” The conclave through discussion...
E- COMMERCE
