NICE bags Vendor Excellence Award from Temkin
NICE(NASDAQ:NICE) has announced that it has received Temkin Group's Customer Experience Vendor Excellence Award 2013 for providing products and services that help organizations become more customer-centric.
Bruce Temkin, CX Transformist and Managing Partner, Temkin Group said, "Customer experience excellence is not easy. Companies rely on an ecosystem of vendors to help them succeed. Congratulations to NICE along with the other winners and finalists for their outstanding work in the field."
Among the business results achieved by NICE customers, which was presented to the panel based on specific customer case studies, was a nine percent improvement in customer satisfaction, an 18 percent improvement in first contact resolution, a 19 percent increase in average order value, and a seven-point increase in JD Powers rankings, as well as improvements in employee engagement.
Yochai Rozenblat, President of the NICE Customer Interactions Group said, "We are delighted to be recognized by the Temkin Group for helping our clients become more customer-centric. Providing an excellent customer experience is about better understanding your customers, making the right decisions in real time to further improve the customer experience, and continuously enhancing your ability to manage customer interactions. NICE’s solutions help organizations take the right actions to improve the customer experience, which can lead to a quantifiable return on investment."
Temkin Group has recognized NICE for its assistance to organizations in becoming more customer oriented.
INTERVIEWS
TOP VIDEOS
SECURITY
SOFTWARE
Pega collaborates with Celebrus to introduce Always-On Insights for more timely and personalized customer outreach
Pegasystems Inc. announced Always-On Insights, a new offering combining Pega Customer Deci...
AMD intros Kria KR260 Robotics Starter Kit for Intelligent Factory of the future
AMD announced the Kria KR260 Robotics Starter Kit, the latest addition to the Kria portfol...
West Midlands Police deploys Exterro’s Cloud-based Digital Forensics Platform
The provider of Legal GRC software, Exterro Inc. announced that the West Midlands Police a...
START - UP
PERIPHERALS
INDUSTRY EVENTS
Industry leaders layout the collaborative 5G Opportunities and capabilities for country’s digital transformation
Leading telecommunications experts and industry leaders connected and brainstormed ideas f...
VeeamON 2022 kicked off with insightful sessions on data protection
Veeam Software has kicked off its annual user conference, VeeamON 2022, delivering a rich,...
DoT, Rajasthan LSA conducts webinar on awareness for mobile tower myths and tower frauds
Department of Telecommunications (DoT), Jaipur License Service Area (LSA) organized an awa...
Microsoft Future Ready Industry week stresses on key trends driving digital transformation in the ITES sector
Microsoft’s Future Ready Industry week, ITES edition brought together industry lumin...
E- COMMERCE
