NICE launches performance management v6.2 solution
The NICE survey found that companies continue to motivate performance through traditional contests, and two in three companies run those contests less than once per month.
Yochai Rozenblat, President of the NICE Enterprise Group said, "Employee engagement is a prerequisite to delivering an exceptional customer experience. Other research has shown that service workers are the only type of employees that are less engaged today than they were three years ago. In order to remedy this, organizations should introduce bottom-up strategies like collaboration and gamification, both of which are included in our recently-launched NICE Performance Management v6.2 solution. We believe our solution can help companies gain a competitive edge in the market."
Furthermore the study observed that 88% of companies run contests and competitions to motivate employees. The most common rewards used in contests and competitions are trophies (78 percent) and financial incentives (57 percent).
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