The National Payments Corporation of India (NPCI) has announced the release of FiMI (Finance Model for India), a domain-specific artificial intelligence language model. The model, designed for India’s digital payments ecosystem, has been developed in-house and is tailored to understand payment-related workflows, including Unified Payments Interface (UPI) transactions, dispute handling, mandate management and regulatory queries.
The announcement was made at the India–AI Impact Summit 2026.
FiMI currently powers NPCI’s UPI Help Assistant, an AI-based conversational support system introduced as a pilot for UPI users. According to NPCI, the assistant uses an agent-based AI framework to respond to payment-related queries, assist with grievance redressal and support mandate lifecycle management. It presently supports English, Hindi, Telugu and Bengali, with additional Indian languages expected to be added over the next six to eight months.
From a personal finance perspective, the deployment of AI tools in payment systems could affect how individuals resolve transaction issues, track mandates and seek support for digital payment queries. Automated assistance may help users navigate disputes or failed transactions more quickly, particularly as UPI volumes continue to rise.
NPCI said FiMI was pre-trained and fine-tuned using Indian financial and synthetically generated payments data to improve its accuracy in high-volume transaction environments. The organisation has also published a technical paper on the open-access research platform arXiv, detailing the model’s training process and evaluation framework.
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