NSN completes 15 years in Managed Services biz

Nokia Solutions and Networks has further enhanced its Managed Services business and is evolving its related portfolio in line with the company’s recent innovations in mobile broadband. Over the last year, automation, cloud-based delivery and end user experience have been key areas of focus to evolve the Managed Services portfolio.

With high smartphone penetration and boom in mobile data consumption, the importance of ensuring top-of-class customer experience with proactive service management increases. Thanks to innovations in Managed Services, such as the NSN Service Operations and Management solution, faults can be detected and services restored faster. For example, an APAC based operator saw 70% reduction in the time it takes to detect faults and 21% faster restoration of services. This shows that further network, service and customer layer analytics can help operators substantially optimize marketing, operations and customer care activities as well.

 We are committed to supporting our customers to provide the best mobile broadband services to their customers. Outsourcing is one strategic path for some operators, and with NSN’s proven Managed Services architecture and our focus on continuously evolving our portfolio, we are the right partner to help them deliver the best every day experience to the end users. All in all, Managed Services is an integral part of NSN’s overall portfolio, strengthening the bridge between our products and services,” said Eva Elmstedt, Executive Vice President, Global Services at NSN.

 During the past year, NSN has further enhanced its Managed Services business approach, increased its overall operational efficiency and built mechanisms for evaluating and managing the Managed Services deals into success.