KAMAL ZUTSHI
CTO, PROGRESSIVE TECHSERVE
“Our OEM partnerships are central to delivering cybersecurity services. We work closely with leading providers across SIEM/SOAR, extended threat intelligence, endpoint security, PIM/PAM and VA/ PT technologies. Instead of promoting products, we integrate these capabilities based on customer maturity and operational readiness, addressing real challenges such as visibility gaps, vulnerability reduction and Zero Trust enablement. Regular workshops and leadership connects with OEMs keep us aligned with technology updates and emerging threats.
Our incident-handling approach ensures engagement until issues are fully resolved and future risks are addressed. We emphasise proactive support through preventive controls, validated configurations, policy frameworks and SOP-driven execution. Rather than closing alerts transactionally, we focus on configuration improvements, policy strengthening, follow- up monitoring and governance through ITSM reviews to prevent recurrence.
Cybersecurity remains a strong growth driver as AI-driven threats, hybrid work, cloud adoption and compliance requirements rise. We invest in SOC expansion, advanced threat intelligence, MDR, identity security, GRC and automation. While cloud-native and MSSP players are part of the ecosystem, our differentiation lies in combining IT managed services with cybersecurity operations, strong OEM alignment, hands-on support and end-to-end governance.”
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