Ministry of communications has launched India Post Help Center and a Toll Free Number 1924 to address the grievances of people in the country related to department of posts.
Inaugurating the India Post Help Center, minister of communications, Manoj Sinha said, The Help Centre has been launched in three languages - Hindi, English and Malayalam and gradually all regional languages will be included which are mentioned in the Schedule of the Indian Constitution.
India Post Help Center will function from 8 AM to 8 PM on all working days except holidays and in every circle a nodal officer will be appointed to bring efficiency in redressal mechanism.
The minister stressed that except in the case of policy decisions, all complaints related to postal services will be addressed within 24 Hours.
The toll free helpline number ‘1924’ would be available for customers from all over India from landline/mobile phone of service providers namely Airtel, Idea, Vodafone, Telenor, Aircel, MTS and Reliance.
The complaints received from the complainant on toll free number '1924' would be registered in Computerized Customer Centre (CCC) portal by the operators at the Dak Bhawan and the 11 digits ticket number would be provided to the complainants.
If the complaint is already registered, the complainant would be informed about the status. As soon as the complaint is generated on CCC Portal, the concerned post office will take immediate necessary action to resolve it and would upload the status.
