To broaden the portfolio of technical information solutions, PTC has announced that it has acquired Enigma. The acquisition will enhance PTC’s existing portfolio of service lifecycle management (SLM) solutions. PTC will also be able to assemble, digitize, and deliver technical content that was created outside the PTC platform.
The Enigma products intelligently aggregate a wide variety of service content available in many formats and then repurpose and present that information for technicians or end-users requiring technical and parts information to operate, maintain and service complex products.
Lee Smith, Divisional VP & GM, SLM Segment, PTC, said, "The addition of Enigma technology to the PTC solution suite will expand companies’ ability to deliver the best possible product performance and service experience to their customers. Our combined solution will get the right information to the right person at the right time - regardless of the information’s origin. This deal reinforces PTC's commitment to become the single best partner to manufacturers, equipment operators and service providers seeking to increase value from their service operations and improve their customers’ experience."
"We share PTC's vision of providing best-in-class solutions that help customers reduce costs and provide faster and more personalized service. Our customers will benefit from the vision, commitment, and resources of our combined companies," stated Jonathan Yaron, CEO, Enigma.
By leveraging Enigma's technology within PTC's existing Technical Information and Service Parts Information solutions, PTC will enable service-oriented organizations to make available a broad array of technical content.
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