PTC has announced that its eSupport Portal has been honoured as a “Top Ten Best Support Website” for 2013 by the Association of Support Professionals (ASP).
According to a new report from the Management Consulting and Research Firm CIMdata, it was revealed that PTC has made a significant investment in revamping their support offerings to ensure they provide more than just maintenance and defect fixes. They want to deliver the support expected by their customers and help them achieve the most from their investments in PTC and its solutions. The customer portal provides easy 24 x 7 access to available services, and the new and updated support structure and capabilities help customers use PTC’s products more effectively to develop better products faster at a lower cost.
Tony DiBona, Executive VP, PTC Global Support, said, “This award for the PTC eSupport Portal is outstanding, in that it recognizes the importance of this key customer facing component within our overall PTC Global Support Offering. PTC is committed to providing the best possible support experience to our global customers. We are honoured to receive this award from the Association of Support Professionals.”
The new PTC eSupport Portal gained this recognition for its support services that enable customers to personalize support resources, including new support options for its customers, an easier-to-use interface with improved search functions and more relevant knowledge-based articles.
