Rick Rider, Senior Director, Product Management- Infor

Says Rick Rider, Senior Director, Product Management- Infor, “In 2020, enterprise Artificial Intelligence becomes more intellectual. To meet growing enterprise user expectations, AI Digital Assistants will evolve into ‘Intellectual Digital Assistants.’ 2020 will be the year when these digital assistants, using Artificial Intelligence (AI) and Machine Learning (ML), start to understand the context of what users are doing, recommend potential next steps (based on completed actions), identify mistakes and auto-correct inputs, and start to engage with users in dynamic, on-the-fly conversations.”