SapphireIMS has reportedly announced the launch of SapphireIMS BizOne. SapphireIMS BizOne is targeted at the SMB segment across industry verticals. BizOne helps in aligning the processes to business strategy and make the organization's workflow more effective and efficient, by reducing human error and miscommunication. BizOne also helps in delivering value to the customer and increase growth and profitability of the organization.
Shafi Ahamed, CEO & Co-Founder, SapphireIMS, said, "SapphireIMS BizOne is a complete solution for SMBs. It has built-in workflows to manage the sales CRM process. Various reports like forecast reports, pipeline, orders, sales analysis, sales commission, partner performance and budget tracking are available in this tool. Order fulfilment module manages the entire process related to an order. The system can also track and report cost information. This application is also available on mobile and cloud."
BizOne has built-in workflows for managing the essential processes of "opportunity to order", "order to cash" and "customer care" in an organization, through sales CRM, order fulfilment and support desk modules. Each process can be modelled with corresponding workflows, metrics defined and process efficiencies measured. BizOne also allows access control and approval mechanisms. The dashboards provide real-time visibility into status of cases and alerts are raised if timelines are getting breached. BizOne is available as a mobile application for use by field force in sales or support.
