Ameyo has become the technology-of-choice for SGC Infotech. The latter was looking for a solution that is adaptable to changing market conditions and future growth. With Ameyo as its backend technology, SGC has established itself as a key player in the highly competitive international BPO segment.
Variation in the time zones was a major hurdle for SGC as they were unable to address the high connectivity required of international call centers. Ameyo not just automated the process of configuring the time zone on their lead list but being an early adopter of the solution helped them ensure quality performance and a significant increase in productivity.
Vijay Kumar, Director, SGC Infotech said, "Our business is dynamic and we needed a solution that could match our expectations for quick implementation and changes without causing down-times. Out of many solutions evaluated, we finalized on to Ameyo. The software based technology is affordable and was able to not only match but surpass our expectations in terms of speed of deployment. We are today able to make changes at run-time with easy-to-use and powerful interfaces."
