Aiming to develop and integrate customer contact solutions, Simplify360 has announced signing a strategic partnership with Ridgehead Software. As per the alliance, both the organizations will take knowledge management and customer service to the next level.
The partnership will enable customers to move away from the need to remember the company's phone numbers, by combining Simplify360’s big data analytics and in-premise CRM Integration solution with Ridgehead Software's specialities in Knowledge Management and CRMs.
Bhupendra Khanal, CEO, Simplify360, stated, "The next-generation customer care organization is going to be totally customer-centric. Companies can no longer hide from what customers are saying about them. Customer Service is the new marketing arm of a company."
He added, "The CRM market is set to grow to 36 billion by 2017, according to Gartner and SAAS-based solutions to contribute to 40% of this number."
Simplify360's Social Media solution allows companies to listen to what their clients are saying, analyze the results and proactively act on what people are saying about them.
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