Intending to improve its operational efficiency and customer experience, NICE Systems has announced that it has been selected by Sky (BSkyB). As per this alliance, Sky will use a joint NICE-Silver Lining workforce optimization solution to effectively manage its multi-site, multi-skill, contact center environment
Andy Webster, Head of Contact Design and Service Delivery, Sky, said, Sky is making significant investments in workforce optimization technologies to further improve our great customer service and which will deliver a compelling return on investment. We are confident that the combined offering from NICE and Silver Lining Solutions will help us extend our leadership in customer service.
We are pleased to play an important role in helping Sky achieve its business goals. While Sky has a rich and diverse product set, we were able to offer them a unified WFM and skills management strategic solution. The adoption of our solution by a major UK communications company strongly supports the value of our offering in providing scalable, multi-channel workforce optimization capabilities, said Benny Einhorn, President EMEA and CMO, NICE.
As per this alliance, Sky will use a joint NICE-Silver Lining workforce optimization solution to effectively manage its multi-site, multi-skill, contact center environment.
The NICE solution deployment will help Sky to provide outstanding customer service, drive optimal business results, and reduce costs.
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