As per a recent update, Steria and APD have formed a product development partnership to develop an integrated and end-to-end contact management solution, SmartContact. This solution will enable the police to provide a consistent response to public contact – whether in the control room, at the front desk, via online communications, or in the community. It will also save the police force time by ensuring they have relevant information when they need it, facilitating a more efficient and targeted response.
SmartContact builds upon Steria’s STORM Command and Control solution, the management of emergency and non-emergency call handling and citizen call-backs for enhanced service delivery, which has been joining up the logging of incidents with officer dispatch, resourcing and information on the frontline for many years.
John Torrie, Chief Executive Officer, Steria Limited, UK, said, The value of customer intelligence in the private sector is well recognised. Yet, surprisingly, few police forces use Customer Relationship Management as part of their policing solution. This is why we have partnered with APD to deliver a contact management tool for police forces. SmartContact enables a police force to make consistent, informed contact with a member of the public, and maintain this from the initial station visit, phone call, email or social media message, right through to the last interaction.
Steve Denison, Managing Director, APD, said, SmartContact is a vital tool for police forces enabling them to make informed decisions and deploy officers where they are most needed, improving efficiency and further reducing crime.
SmartContact will allow a force to build on its current SteriaSTORM platform and other contact centre initiatives, thereby maximising existing investments.
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