A good example inspires and motivates everyone. The role of case study is immense in this regard. Instead of merely talking about a product the case studies show real-life instances of how business’ products or services have been implemented successfully by customers thereby satisfying the latter’s needs.
Technologies can help make your IT business more efficient, productive, and secure. The expansion of the technology sector has been truly mind-boggling in the last two decades or so. During the years the IT companies and vendors has successfully implemented their products or services in the country. Real-life business success stories from some of the world’s leading companies can help you make your own IT decisions.
Listed below are some successful case studies to know more about how technology companies have helped businesses in India and the world.
Acer India Pvt. Ltd.
Acer’s lightweight netbooks help increase GCMMF’s (Gujarat Cooperative Milk Marketing Federation) productivity.
Challenges: To help give rural milk producers a greater access to the organised milk-processing sector.
Solution: The Aspire One Netbooks proved to be a boon for GCMMF. The process of checking the quality of milk and maintaining data from various collection centres spread across remote locations of the state became easier and accessible for the inspectors. They have found the Acer Aspire Netbook to be a powerful tool to check all 8 quality parameters of milk on a real time basis continuously through all day, thus speeding up the entire collection process. Also, the rural milk producers got greater access to the organised milk-processing sector along with a reference point for examining the consistency and the quality of milk among various farmers, with the help of accurate data collection.
Benefits: Their productivity increased as quality testing happened on a real-time basis and historical data was readily available for comparison. This device helped them to reach remote areas and connect with smaller milk producers.
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AGC Networks Ltd.
AGC helped IIT Bombay deploy an Audio Visual System to build a State-of-the-Art Convocation Hall.
Challenges: The institution had the need to upgrade its facility for convocational occasions strictly under short deadlines and challenges unforeseen.
Solution: AGC helped IIT in elevating the experience of the convocation hall. AGC’s consultation lead to changes which was beneficial to IIT as it helped in saving substantial cabling costs and enabled easier maintenance of the equipment. In spite of all the site related & design related challenges AGC synchronized with all the vendors / teams for deploying the Audio visual system to finally build the state-of-the-art Convocation Hall. This hall was inaugurated by the Prime Minister of India on the occasion of the 50thyear of convocation.
Testimonial: Dr. N Venkataramani, Dean (IPS), IIT Bombay says, “IIT Bombay highly appreciates the dedication shown byAGC team for the successful completion of the project,within the stringent timelines, to our satisfaction”.
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Avaya India Pvt. Ltd.
The Bella Vista achieves scalability with Avaya
Challenges: Bella Vista wanted a communication solution that could ease the stay of the customers. They wanted a scalable and unified solution.
Solution: Avaya placed digital phones instead of all analog phones in the hotel. This enabled the customers to access data along with voice calls. Facilities like Caller Line Identification helped them to provide personal service to the guests, even when they call from their pre-registered mobile number with the hotel.
Testimonial: “We’ve gone with a Communications Manager from Avaya, which provides us with a hospitality-centric solution. Things that we needed in the communications manager were scalability and a unified solution. Instead of going to various vendors for different solutions, we wanted one vendor to offer all the services. Our communications platform comprises of PRI, ISDN and analog lines-all this is unified under the Avaya Communication Manager.” - Jaskirat Singh Nagra, VP, The Bella Vista
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Canon India Pvt. Ltd.
Anand and Anand, a Law firm, contracted its entire printing and scanning requirements to Canon by embracing Canon Managed Document Services (MDS).
Challenges: Anand and Anand were facing a challenge in consolidating its printing infrastructure and since they deal with sensitive client information, they wanted a solution which is secure and hassle-free.
Solution: Canon suggested Managed Document Services (MDS), a flexible and cost effective model. Anand and Anand’s aim of achieving standardization across offices was achieved with the support of Canon providing them accessibility to monitor and track company’s print environment and usage on Real-time basis.
Testimonial: Subroto Panda, CIO, Anand and Anand said, “With Canon offering us a customized solution we were able to scan and mail directly from the printer as well as have a clear oversight and a centralized control over the user access. Canon’s software solutions also helped us keep a track on transmission of important client documents to ensure confidentiality. Ease of use, agility, printing capability, support services, and the fact that it is hardware-agnostic are the USPs of Canon MDS. Canon allows us to meet our evolving printing needs in a cost effective way.”
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Cisco System India Pvt. Ltd.
Delhi Duty Free Services uses Cisco video surveillance and security data to gain insights into store security and customer purchasing
Challenges: The DDFS (Delhi Duty Free Services) shops operate 24 hours a day, 7 days a week and employ more than 400 retail staff. The shops also stock more than 6000 stock-keeping units (SKUs) of liquor, tobacco, fragrance, cosmetics, and confectionery products. While planning these shops, DDFS sought a physical security and theft control solution that provided detailed reporting and the ability to see every item in the stores
Solution: As part of Cisco’s Smart+Connected Communities initiative, the DDFS project uses the network as the service delivery platform to transform physical communities into connected communities. These communities run on networked information to help achieve sustainable economic growth, enable environmental sustainability through resource management and operational efficiencies, and enhance quality of life.
Testimonial: “Capturing the tremendous retail opportunity at Terminal 3 is much easier with powerful solutions that have multiple uses. The solution enables us to protect our assets and improve team productivity while delivering vital data that can also help increase sales.” – Nicholas Goddard-Palmer, chief executive officer
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Citrix
Thermax strengthens Information security, improves productivity and cuts cost with Citrix XenDesktop and IBM infrastructure and services
Challenges: Thermax was saddled with legacy infrastructure in the form of traditional desktops and the IT infrastructure was lagging behind. The other challenge faced was that of security and control.
Solution: Thermax deployed IBM servers with 10 eight-core CPUs, and two six-core CPUs. The company has 30 Terabytes of NAS storage and 6 Terabytes of SAN storage. For its storage infrastructure, Thermax went for the latest Storwize v7000, which is known in the industry for its technology on realtime compression and storage virtualization.
Testimonial: “As a result of Citrix XenDEsktop deployment, my organization has now become BYOD (Bring your Own Device) ready. Today, we have about 20 tablet users who log in form anywhere. With the success of this project, we are seriously contemplating not to give desktops or laptops to our employees from now on. They can bring their own computers and tablets to work. I am less worried about the security issues now." - Anil Nadkarni, CIO, Thermax
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Cyberoam India Pvt. Ltd.
Cyberoam helps Asian Granito India Limited with its solution deployment.
Challenges: The client was looking for an integrated security solution that offers several advanced security features and also provides better network performance to ensure smooth business continuity. Key security features sought included Perimeter Defense & IPS, Spam-free Email Traffic, Protection against Malware and Control over Internet-Based Applications. The primary need was to control unproductive and harmful internet access and usage.
Solution: With Cyberoam’s ICSA and Checkmark certified Firewall and integrated IPS, the organization could easily experience evident improvements as seen through stable Internet connectivity, unclogged network and reduced loss of data packets that helped save productive working hours.
Testimonial: “Cyberoam is a great fit for us. It was so easy to install and use, and has given us immediate and automatic firm-wide protection from the constantly evolving malicious element on the Web. In addition, we’re able to set up policies for different work groups. Cyberoam makes it easy for us to set up policies based on specific job requirements within our organization. We are satisfied, completely with Cyberoam UTM.” - Sanjiv Joshi, AGM - IT, Asian Granito India Limited
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D-Link India Ltd.
D-Link designed a customized end-to-end IP Surveillance solution that enabled Jharkhand prison to enhance the security within the premises.
Challenges: Jharkhand prison consists of 26 district jails in the city. It is indeed an expansive facility consisting of different areas & hence keeping a physical watch 24 x 7 is a challenge. The key objective of the Surveillance modernization process at Jharkhand prison was to improve the safety & security of inmates, monitor unsolicited activity, enhance search capabilities, and remote video monitoring.
Solution: D-Link IP Video surveillance technology allows video footage to be archived and stored on digital video recorders and hard-drives & can access the footage remotely over the internet. Further basic customer objective and requirement out of Video Surveillance Service like motion based recording, alerts over SMS and email, local and centralized recording of the event which caused the alarm and analytics are met with D-Link Video Surveillance Solution.
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Dell India Pvt. Ltd.
Rajiv Gandhi Cancer Institute and Research Centre deployed Dell Compellent storage solution and Dell PowerEdge servers to deliver a stable, scalable platform for the hospital information system, PACS and electronic medical records.
Challenges: The institute recently deployed a number of healthcare technology initiatives and wanted to invest in a highly scalable storage management system that would meet the capacity demands of data-intensive medical images and records.
Solution: Patient needs at forefront of technology-enabled healthcare, medical images and records are instantly available for patient visits, meets seven years of projected data growth due to high scalability, treatment responsiveness increases through ability to respond to urgent requirements and ability to double storage capacity provides a compelling price-performance ratio.
Testimonial: “With our Dell Compellent storage management system we have eliminated the potential for image deterioration, and patient records can be quickly accessed to ensure treatment begins immediately.” - J.P. Dwivedi, CIO, Rajiv Gandhi Cancer Institute and Research Centre
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Elitecore Technologies Ltd.
Elitecore’s Wi-Fi Service Management Platform (SMP) has been deployed with O-Zone networks Pvt. Ltd.
Challenges: O-Zone networks wanted to provide its clients with value added services and solutions which use wireless broadband technology as the transport layer for high bandwidth applications and services. And this concept was only possible when there is a flexible solution that has the capability to provide access to multiple users from different service networks at the same time.
Solution: O-Zone networks needed to authenticate Wi-Fi users through their mobile for which they need to send request to specific SMSC server and in response Elitecore Wi-Fi SMP can directly communicate with the server and generate the user in its database and send password to login. It also offered pre-paid voucher management solution which enables online registration of users.
Testimonial: “Elitecore’s advanced features like multiple realm based support and capability to communicate with iPass, Boingo servers etc. makes it an ideal solution for our network” – Dharmendra Amin, CFO, O-Zone
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Fortinet Technologies India Pvt. Ltd.
Fortinet helped Manipal Hospitals to address all security requirements and reduced the complexity of its network security.
Challenges: Manipal Hospital did not have a structured security framework to secure its network. The legacy solutions in use were fragmented and not adequate in terms of technology to mitigate current threats. Manageability and round the clock support was another area of concern. The hospital also had to safeguard patient’s information and meet NABH Compliance requirements was not possible with the old infrastructure.
Solution: FortiGate's ability to define and enforce security policies based on the identity of users and the types of devices they use also enabled BYOD to be safely supported within Manipal Hospitals. The FortiManager-200D centralizes the management and updates of the FortiGate devices, helps detect security violations and test firewall rules. The FortiAnalyzer-400C performs network analysis and reports on network anomalies.
Testimonial: Nandkishore Dhomne, CIO, Manipal Health Enterprises, Manipal Group, said, "With Fortinet, we found an end-to-end solution that secures the network with integrated authentication and centralized management without any compromise.”
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HCL Infosystems Ltd.
HCL Enables Narayana Hrudayalaya improve Patient Care through Agile and Robust Cloud Services
Challenges: Narayana Hrudayalaya's ability to keep cost low was put to test when, in 2010, it decided to expand from a 5,000 bed operation to 30,000 beds in five years. It was looking for an IT partner who can offer a robust, scalable and secured IT infrastructure.
Solution: HCL suggested its blu Enterprise Cloud Solutions to be deployed across 30 hospital centres. The Hospital Information System (HIS) deployed by HCL was on HINAI application developed and maintained by ICT Health. At the back end, for the supply chain activities and the financial accounting Oracle EBS suite was deployed. This was tightly integrated with the front end HINAI applications.
Testimonial: “We are delighted to partner with HCL Infosystems who is not only a long standing ICT company in India but also amongst leading Cloud Enterprise Solution providers today. With this deployment we look to maximize our efficiency and scale up our services. We are sure that our HIS on Cloud will be a path breaking initiative in the Indian Healthcare Industry.” - Dr. Devi Shetty, Founder, Narayana Hrudayalaya
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HID Global Pvt. Ltd.
HID Global selected by Performance Buildings in Germany to create access management solutions that enable companies and individuals to utilize shared workspaces and ‘on-demand’ offices.
Challenges: Performance Buildings and Design Offices were looking for a technology solution provider that met their high standards for a secure access system to the office space that was easy to use and delivered cost benefits.
Solution: The core solution implemented was HID Global’s EdgeReader ERP40, an IP-based card reader that meets the demands of open architecture, IP-centric environments and provides fully distributed intelligence and decision making right to the door, leveraging the IT infrastructure to the maximum extent possible. It also eliminated the requirement for additional cabling, separate power supplies and multi-door controllers.
Testimonial: “We were curious about how a large, global company would deal with a small, developing company like us but we were thrilled that HID Global responded quickly and provided us with the level of support and consultation that we needed to progress,” said Dr. Vishal Mallick, CEO of Performance Buildings
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HP India Sales Pvt. Ltd.
The Essar group chose HP ePrint for Enterprise for Essar Group - a cloud-based service that enables users to easily search for and print to a company’s networked printer.
Challenges: With a diverse range of activities spread across so many locations, Essar Group’s promoter directors and senior executives were constantly on the road. Hence, the Essar Group was on a lookout of solutions and services which could enable the executives be mobile and do things that generally would not require them to go to the laptop or the desktop and one of their major requirements was printing.
Solution: With an easy-to-use app, employees type in key search terms or use the GPS capabilities of the smartphone to quickly find a convenient printer. The solution has the security features enterprise customers require – for example, data does not leave their enterprise network and can be integrated with well-known pull printing user authentication solutions. Use of HP ePrint Enterprise has now been extended to 350 senior managers across Essar Group.
Testimonial: “There is a drive from senior management to ensure that the workforce is mobile and able to be there anytime, anywhere with secure access,” Jayantha Prabhu, Chief Technology Officer, Essar Group says. “ePrint Enterprise builds on the base that we already have in place for mobility.”
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IBM India Pvt. Ltd.
IBM STG (System X) for Indian Institute of Technology (IIT), Madras
Challenges: IIT required a system that could adapt to the increasing work-load as well as the increasing number of users at the system.
Solution: IBM’s solution provided IIT, Madras with optimum hardware performance that led to uninterrupted functioning of their mission critical applications and hassle-free, quicker deployment of solutions. The institute acquired the perfect system set-up and IT infrastructure, resulting in significant reduction of recurring IT investment.
Testimonial: “We have achieved phenomenal performance benchmarks with IBM’s solution on High Performance Computing with their iDataPlex systems”- Prof. P. B Sunil Kumar, Department of Physics, IIT Chennai
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Infor India Pvt. Ltd.
Infor Delivers a Complete Picture of Product Development for Asian Paints Group
Challenges: Previously Asian Paints’ in-house system comprised custom built formula management systems that worked with manual processes and spreadsheets along with integration with ERP that simply could not keep pace to support the necessary collaboration that is necessary to manage innovation in areas of product development.
Solution: Infor Optiva was successfully implemented in 2006 to provide Asian Paints’research and development team with a single platform to perform all tasks related to the product development and enhancement processes. The product lifecycle management (PLM) solution has allowed Asian Paints to add numerous complex processes to increase system usage since the initial go-live.
Testimonial: Harish Lade, General Manager of Systems, Asian Paints said, “Optiva continued to remain the IT platform of choice for our PLM processes not only because the software application now has a renewed IT architecture but also because it now has new modules and enhancements.”
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Intel Technology India Pvt. Ltd.
Coca Cola Overcomes Digital Signage Hurdles with Intel AMT over Wireless.
Challenges: Coca Cola sought a digital signage solution that would provide placement flexibility, minimize deployment effort and lower support cost. The company wanted to play advertisements near their product displays, which changes a few times a month.
Solution: Coca Cola turned to YCD Multimedia for a wireless digital signage solution based on embedded Intel Core i5 processors.
Testimonial: “When retailers see the ease of deploying and supporting this digital signage solution, its “green” capabilities that save electricity and avoid printed materials, its flexibility, and the opportunity to bring sales uplift - they become much more open to experience the new, innovative solution and to put our displays in their stores.” - Moshe Biton V.P. Retail Marketing Coca Cola, Israel.
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Juniper Networks India Pvt. Ltd.
Bajaj Capital eliminates downtime with Juniper Networks ’ Wired-Less Campus and Data Center Networking
Challenges: An increasingly IT dependent business running over a heterogeneous network infrastructure that was difficult to scale, difficult to manage, and very difficult to troubleshoot, leading to unacceptable downtime.
Solution: Juniper’s Virtual Chassis technology allows up to 10 EX4200 switches to be interconnected over a 128 Gbps backplane to create a single, logical device supporting up to 480 wire-speed Gigabit Ethernet (GbE) ports and 20 10GbE uplink ports. In this configuration, the switches share a common Junos operating system and configuration file, greatly simplifying system operations, maintenance, and troubleshooting.
Testimonial: “From a CIO perspective, streamlined network and security management that seamlessly spans the wired and wireless network is a huge benefit in terms of lowering operational cost and having peace of mind.” – Jijy Oommen, Executive Vice president – Information Technology, Bajaj Capital Ltd.
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Kaspersky Lab India
Western Railways’ Wise Switch to Kaspersky For Total Protection That It Long For.
Challenges: A wide spread of operation placed a serious challenge on the previous security solution and the difficulty to deploy and installation failure in all workstations resulted inconsistent protection. The administrators were also unable to determine whether virus such as KIDO existed in the network.
Solution: Kaspersky Security Center, which is part of Kaspersky Business Space Security, provides a centralized solution for deploying, managing and reporting on physical or virtual endpoint workstations. Administrators can define and manage corporate policies, run virus scans, and software updates. To ensure security assignment efficiency, administrators can centrally manage all endpoint platforms whether on Windows, Linux, Macintosh or smartphones.
Testimonial: “Kaspersky Lab takes protection seriously. We are amazed and pleased to have chosen it for Western Railways.”- Jain SK, Senior System Analyst, Western Railways
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Micro Focus
OM Logistics successfully modernized its OM Track & Trace Enterprise Resource Planning (ERP) application from Micro Focus.
Challenges: OM Logistics wanted to carry forward proven business rules – and their existing application investment – in Track & Trace into new contemporary architectures.
Solution: OM Logistics has built a considerable reputation by linking all the supply chain elements and providing a single window logistics service for 500 clients in the corporate and multi-national automobile industries. It delivers transport, warehouse and logistic support, focusing on just-in-time supply and highly organized goods flow.
Testimonial: S.K. Goel, Vice President of Information Technology at OM Logistics said, “We now have a new, more flexible and cost-effective platform for development and we can support new interfaces and technologies quickly and easily. It was a win-win situation for us moving to Visual COBOL.”
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Microsoft Corporation India Pvt. Ltd.
With Microsoft Dynamics AX 2012 under the nomenclature ‘Project Disha’, Bombay Dyeing has enhanced its operations.
Challenges: Bombay Dyeing wanted full visibility of stock data and had to manually manage most of its business processes like reports, purchase orders, tenders and inventory availability. Inadequate accountability, transparency and controls resulted in unstructured data and lack of meaningful MIS. They wanted a solution to gain business insights, ensure better inventory and stocks management, trend analysis and share unified experience to customers across its stores.
Solution: Microsoft Dynamics AX has helped Bombay Dyeing improve their key business processes significantly. It enhances speed and accuracy of accounts, invoicing, stocking and other areas. Bombay Dyeing no longer has to maintain separate sheets for each task, which were often hard to access and interlink to one another. This deployment has geared them to provide better services to their customers and they have also witnessed productivity improvements across various departments within the company.
Testimonial: “Microsoft Dynamics AX has helped us improve key business processes significantly. It enhances speed and accuracy of accounts, invoicing, stocking and other areas.” said Durgesh Mehta, Joint Managing Director, Bombay Dyeing
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NetApp India Pvt. Ltd.
NetApp played a critical role in Revlon’s IT transformation.
Challenges: Revlon manufactures and distributes millions of beauty products each year to more than 100 countries across six continents, creating layers of business complexity and incredible amounts of data. These challenges limited the company’s previous IT infrastructure, so Revlon approached NetApp to transform its IT capabilities.
Solution: By building on NetApp, Revlon successfully implemented a private cloud infrastructure that increased agility and enabled the company to adapt to meet growing consumer demands. NetApp also helped Revlon harness its big data challenge, turning 3.6PB of data from a burden into a business driver.
Testimonial: “Leveraging NetApp as our single storage and data management foundation provides a newfound level of agility that impacts every aspect of our business. With 97% of our total compute running on our internal cloud built by NetApp, we wield the technology needed to turn data into information. Ultimately, that enables us to support the business and to deliver high-quality, innovative products to our consumers around the world.” - David Giambruno, senior vice president and CIO for Revlon
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Netmagic Solutions Pvt. Ltd.
Dishtv Chooses Netmagic's Hybrid Cloud and DraaS Solutions to expand their IT Infrastructure, Enable Higher Growth and Manage IT Better.
Challenges: One of the challenges faced by DTH players is the cascading effect of the value of transponders used to transmit content to subscribers. As compression allows for more content to go through the same satellite, the value of transponders will fall. As bandwidth explodes, demand for content will increase exponentially. Thus the need for niche content providers will increase, and there will be a downward pricing trend for the current type of content.
Solution: The architecture suggested was to have at least 2 servers running per application with a load balancer. The new architecture would ensure resilience at an application level.
Testimonial: Our key focus on choosing the vendor – I say vendors because the partnership hadn't been formed at that point – was about the deep understandingof the DTH business and flexibility. This is exactly what we appreciated when we had the discussion with the Netmagic management team” – Deputy Vice President of IT, Manpreet Singh Sabharwal at Dishtv.
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Ramco Systems Limited
WLS needed a solution which could integrate the various departments.
Challenges: As WLS started to increase their capacity and were improving the processes they realised the need for an ERP and also could gauge the benefits it would bring on the table. Need for integration between departments became crucial.
Solution: WLS went live in as less as 13 weeks with 12 users. Post implementation the company was able to have real-time information on the status of various orders and there was a better integration between departments which aided to complete visibility of the business operations.
Testimonial: “WLS goes live with Ramco's ERP on Cloud Suite this week! This is a very exciting development aimed towards continuously optimizing operations, customer service and satisfaction.” - Stefano Boscolo - During Go Live
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SAP India Pvt. Ltd.
Usha International Ltd (UIL) has chosen SAP HANA on Business Warehouse (BW), to gain real-time visibility into its businesses to improve operational excellence and achieve better business outcomes.
Challenges: The company’s top objectives were to improve performance of company’s business analytics environment, gain greater visibility across a countrywide enterprise and optimize operations in key business areas such as sales, supply chain, and procurement.
Solution: SAP HANA has significantly improved system performance in terms of data compression, data loads, and query response times. Usha leaders were amazed when a recent request for inventory data was answered almost instantly online. Usha will also be using complex runtime data analysis and the ability to prototype different business scenarios to build a more demand driven supply chain. Inventory levels have already been reduced and, in some instances, out-of-date inventory eliminated.
Benefits: 75% Improved performance in reporting and analytics, 50% Reduction in inventory, 50X faster query performance and 8X faster data loads
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Symantec software solutions Pvt. Ltd.
Hitachi Consulting reduces business and IT risks with Symantec
Challenges: One of the challenges Hitachi Consulting recently identified was of protecting their information and avoiding data breaches that could have the potential to negatively impact their reputation, compliance, competitive advantage, finances, customer-trust and business-alliances.
Solution: Symantec DLP solution has helped Hitachi Consulting prevent data breach incidents, educate their workforce, flag and notify policy violations and fix broken business processes.
Testimonial: "The Symantec solution offered to provide tangible business benefits and help us prevent data breach incidents, educate our workforce, flag and notify policy violations and fix broken business processes" - SesankaPemmaraju, IT Director & CISO, Hitachi Consulting
