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Tamil Nadu Launches WhatsApp Chatbot With Meta to Simplify Access to 50 Government Services
2025-08-25
Officials highlighted that the initiative aims to enhance digital governance by reducing citizens’ dependence on physical service centers and making essential government services easily accessible on their mobile phones, ensuring greater convenience and efficiency.
The Tamil Nadu Government, in collaboration with Meta, has introduced an innovative WhatsApp chatbot designed to revolutionize digital governance and make public services more accessible. Launched via a Memorandum of Understanding signed by IT Minister Dr. Palanivel Thiaga Rajan and Principal Secretary Brajendra Navnit, the initiative underscores the state's commitment to e-governance and digital transformation.
From a single WhatsApp number, citizens can now access 50 key government services through this AI-powered chatbot—available in both Tamil and English. The services include paying electricity and water bills, filing municipal taxes, lodging grievances, and booking metro tickets. This is a significant step towards delivering citizen-centric digital services, reducing the need to visit government offices.
Dr. Thiaga Rajan emphasized, “We are combining e-Governance with user-friendly technology through WhatsApp, ensuring services are transparent, inclusive, and accessible anytime, anywhere.”
From Meta’s side, Ravi Garg, Director of Business Messaging in India, highlighted WhatsApp’s widespread adoption and ease of use as vital for delivering government services efficiently and universally.
This initiative appeals to tech-savvy users and citizens across the spectrum, including rural areas, by leveraging a familiar mobile platform. It exemplifies how mobile chatbots, accessible tools, and trusted communication channels like WhatsApp can accelerate public service delivery, improve service efficiency, and foster digital inclusion.
From a single WhatsApp number, citizens can now access 50 key government services through this AI-powered chatbot—available in both Tamil and English. The services include paying electricity and water bills, filing municipal taxes, lodging grievances, and booking metro tickets. This is a significant step towards delivering citizen-centric digital services, reducing the need to visit government offices.
Dr. Thiaga Rajan emphasized, “We are combining e-Governance with user-friendly technology through WhatsApp, ensuring services are transparent, inclusive, and accessible anytime, anywhere.”
From Meta’s side, Ravi Garg, Director of Business Messaging in India, highlighted WhatsApp’s widespread adoption and ease of use as vital for delivering government services efficiently and universally.
This initiative appeals to tech-savvy users and citizens across the spectrum, including rural areas, by leveraging a familiar mobile platform. It exemplifies how mobile chatbots, accessible tools, and trusted communication channels like WhatsApp can accelerate public service delivery, improve service efficiency, and foster digital inclusion.
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