Tata Communications has announced the launch of its mobile VoIP platform that will allow mobile network operators (MNO) and other retail voice providers to deliver and monetize innovative converged IP communication services. The mobile VoIP platform will enable operators to quickly roll out packages that create competitive differentiation among user communities such as roamers, migrants, and digital natives exploiting internet reach.
Tata Communications’ mobile VoIP platform is designed to provide MNOs the ability to offer customers a simple, converged communication service across voice, chat, video and file sharing, enhancing the customer relationship value chain and thereby improving customer loyalty and Average Revenue per User (ARPU).
Christian Michaud, Senior Vice President, Product and Business Strategy, Global Voice Solutions, Tata Communications said, “Mobile operators are looking for ways to evolve their services portfolio to better meet the needs of their end users. Our mobile VoIP offerings allow operators to gain additional revenue from today’s ‘always connected’ users, and create new market segments without the significant upfront capital investment and lead time required for true native rich communication services.”
The platform will also enable operators to launch their own branded mobile VOIP app and make it available on all the major smartphone and desktop platforms. The app will be directly integrated into the existing user management, billing and reporting platforms through a web API.
