Tata Communications unveils Voice AI platform with real-time decisioning and multilingual support

Designed for fintech and BFSI sectors, Tata Communications’ Voice AI platform combines Agentic AI and global network infrastructure to offer scalable, secure integration, real-time transcription, multilingual support, and smart orchestration for more efficient, context-aware customer interactions

Tata Communications has announced the launch of its Voice AI platform, powered by Agentic AI, positioning it as the industry’s first speech-to-speech customer engagement solution that enables real-time decisioning across channels. The platform promises sub‑500 ms latency, multilingual fluency, context-aware personalization, and seamless integration across systems — particularly geared for financial services organizations.

Enterprise-grade capabilities and global reach

Built on Tata Communications’ global voice network and its Agentic AI architecture, the new Voice AI platform is hosted on Tata Communications’ AI Cloud to deliver scalability and security. The system is engineered to integrate directly with customers’ APIs, fintech systems, and backend platforms, facilitating a smooth flow from customer initiation to resolution.

The platform supports over 40 languages — including Hindi, Tamil, Spanish, and Mandarin — and offers features such as real-time transcription, call summarization, sentiment analytics, adaptive dialogue management, and multi-agent orchestration. It also maintains context across sessions, enables human handoffs when needed, and provides industry-specific templates, with a focus on the fintech and banking, financial services, and insurance (BFSI) sectors.

CEO statement on Voice AI differentiation

A.S. Lakshminarayanan, MD and CEO of Tata Communications, said, “What differentiates Tata Communications Voice AI platform is that it’s not just a tool. It is a scalable, enterprise-ready platform designed to deliver real outcomes. Driven by Agentic AI, it brings integrated intelligence where Voice AI is embedded into customer journeys to address a wide range of use cases that we are already co‑discovering with our customers. Built for speed, scale and reliability, it goes beyond pilots and proofs of concept to provide enterprises with a proven way to deliver more empathetic interactions at every touchpoint.”

With this release, Tata Communications aims to redefine digital customer engagement, especially in finance, by making conversational AI faster, smarter and more immersive.