Tata Consultancy Services has been selected by the Improvement Service to implement a Citizen Account Service for Scottish citizens, allowing them to access numerous digital public services from a single user profile. The project is TCS’ first public sector win in Scotland and will improve efficiency and cost-effectiveness for local authorities and other service providers through increased automation.
Shankar Narayanan, Country Head, UK & Ireland, commented, “At TCS, we have seen first-hand the benefits that a strong digital strategy can deliver to the public sector. We have deployed technologies such as our DigiGOV Framework across a number of other countries worldwide and it has made a real difference, both in terms of making services more accessible to users and in helping governments get more for less. We are delighted to be working with the Improvement Service. It is fantastic to see how committed they are to digitization and I’m sure together we will be able to add real value to Scottish public services.”
The Citizen’s Account Service will be based on TCS’ tried and tested DigiGOV Framework which has been successfully implemented in other parts of the UK, India and South Africa.
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TCS to drive digitization of Scotland’s public sector
